Notice: Constant WP_POST_REVISIONS already defined in /home/ubuntu/wordpress/wp-config.php on line 97
Recognize System-Builders, Not Solvers of Needless Crises! – Sunil Prem

Recognize System-Builders, Not Solvers of Needless Crises!

If we only value firefighters, we will always have fires!

Here, the word fire is used to denote a crisis.

So if we only value crisis-solvers, we will always have crises!

In my first job after hanging my Indian Army uniform, I was astounded by the daily chaos and ‘fires’ in my company. Ever so often something or the other would go wrong and there would be a crisis.

Not surprisingly, the company highly valued the fire-fighters who jumped in to control the situation. Most surprisingly however, the company never seemed to notice that these crisis-fighters were the same people whose omissions or lack of processes had caused the fires to occur in the first place!

An experienced colleague whom I asked, gave me a sardonic look, and an invaluable lesson. He said, “People avoid processes. They like to make themselves indispensable. There is no heroism in processes!”

That was so true. Fighting a fire is so heroic. So is solving a crisis in a company. Deals are going sour one after another; the head of the department rushes in personally each time and retrieves the situation. He is hailed as a hero.

Similarly, the inefficient accountant of the company works late each day to clear all jumbled up bills and then make entries. “What a hard-working guy!” says the management. “He should be rewarded.”

Just a second though. Why does the Head of a Department have to personally oversee each deal? Why does the Accountant allow the bills to jumble up? Could they not have put in place systems to ensure that these things got done as a routine, instead of being allowed to build up into crises?

Heroism is one reason. Killing ‘fires’ makes people appear heroic.

Being irreplaceable is another. Irreplaceable people are considered to be assets. And assets are prized!

Companies further fuel these tendencies by invariably rewarding just the crises managers. And everyone applauds. And learns the wrong lessons.

Naturally everyone wants to be a crisis manager!

An efficient organization should ask why routine fires are allowed to occur in the first place.

An efficient organization should also ask why any employees have made themselves irreplaceable – why they have made no effort to institutionalize their capabilities.

The poor diligent guy who works hard at building systems and processes is often ignored. For him, there was no glory. Few, therefore, want to be like him; ergo, many organizations with few systems and processes.

There are lessons here for both employers and employees:

If you are a business owner or a business head, remember that organizations will get what they recognize people for. So please do not recognize merely fire-fighters. Certainly do not recognize fire fighters who excel at putting out self-created fires! Reserve top rewards and growth for the crisis-preventers – the people who put in place systems and processes that eliminate crises, wheel-reinventors and irreplaceable assets!

Recognize people like, “Ms X, who ensured that we had no fires this past year,” and “Mr Y, whose efforts ensured that work happens even without him intervening personally.”

Train your employees to understand that true growth lies in making yourself redundant! Then you move up in the organization, letting others take your place.

As employees, introduce systems and processes that will make you redundant. Understand that when you make yourself redundant, you actually rarely become redundant yourself! Instead, you get moved up to the next higher job.

And if that does not happen, please leave that organization fast. That company does not deserve your skills. Nor should you stay in an organization that loves overworked fire-fighters. You will find many great organizations that will appreciate your skills.

find great organizations that will appreciate your skills.

It also really helps to also learn another key skill:

In addition to codifying systems, processes and processes, also create processes for quantifying the results of creating them.

Not only will it help you to measure the impact of those systems, it will also help you showcase your efforts. Those efforts may not always be obvious. Turn them into explicit numbers and they are sure to be recognized.

By doing this, you will bring recognition to yourself plus to other process-based workers in the organization.                       

In summary, value Systems, Procedures and Processes because:

  • They pre-empt crises.
  • They help in doing repetitive tasks efficiently.
  • They give you time to think. Just as fires force you to stop thinking and start acting, absence of fires helps you think how to prevent more fires.
  • They make you flexible. Systems and processes evolve. With time to think, you can make yourself nimble and ever evolving. You can alter existing processes to suit your growth.
  • They help you to grow.

You can be a great crisis manager, the hero on the bridge of a sinking ship;

Or you can choose to be the architect of a great ocean-liner that is remembered for years!

This Post Has 75 Comments

  1. Long time reader, first time commenter — so, thought I’d drop a
    comment.. — and at the same time ask for a favor.

    Your wordpress site is very simplistic – hope you don’t mind me asking what theme
    you’re using? (and don’t mind if I steal it? :P)

    I just launched my small businesses site –also built in wordpress like yours– but the theme slows (!) the site down quite a
    bit.

    In case you have a minute, you can find it by searching for “royal cbd” on Google (would appreciate any feedback)

    Keep up the good work– and take care of yourself during
    the coronavirus scare!

    ~Justin

  2. Hey there 🙂

    Your wordpress site is very sleek – hope you don’t mind me asking what theme you’re using?
    (and don’t mind if I steal it? :P)

    I just launched my site –also built in wordpress like
    yours– but the theme slows (!) the site down quite a bit.

    In case you have a minute, you can find it by searching for “royal cbd” on Google (would appreciate any
    feedback) – it’s still in the works.

    Keep up the good work– and hope you all take care of yourself during the coronavirus scare!

  3. Its like you read my mind! You appear to grasp so much about this, such as you wrote the book in it or
    something. I feel that you simply can do with a few percent to power the
    message house a bit, but instead of that, this is fantastic blog.
    A fantastic read. I will certainly be back.

    P.S. If you have a minute, would love your feedback on my
    new website re-design. You can find it by searching
    for “royal cbd” – no sweat if you can’t.

    Keep up the good work!

  4. It’s actually a cool and helpful piece of info.
    I am satisfied that you shared this helpful info with us.
    Please keep us up to date like this. Thanks for sharing.

    P.S. If you have a minute, would love your feedback on my new website
    re-design. You can find it by searching for «royal cbd» — no sweat if you can’t.

    Keep up the good work!

  5. Priligy Dapoxetina 2011 [url=https://acialisd.com/]cialis vs viagra[/url] Acheter Cialis Sur Internet is generic cialis available Amoxicillin Dental Use

  6. Cialis Interazioni crisiciegree [url=https://acialisd.com/#]cialis pills[/url] nolecese Levitra Eating rifiap buy cialis viagra Effeks Cialis Viagra Habitamos

  7. Wonderful blog! I found it while searching on Yahoo News.
    Do you have any tips on how to get listed in Yahoo News?
    I’ve been trying for a while but I never seem to get there!

    Thanks

    Here is my website … Buy CBD

  8. 200 Mg Viagra For Sale owencewayday [url=https://cialisse.com/]cialis without a doctor’s prescription[/url] Orbity Viagra For Sale In Packets avenesmesy brand cialis online Troubs Propranolol Online No Prescription

  9. Checked out the shark tank blurb about skincare cream. Pamelina Shay Kacey

  10. Kamagra Pharmacy Online owencewayday [url=https://xbuycheapcialiss.com/]comprare cialis online[/url] Orbity cialis next day shipping

  11. PSN code. Obviously, if you get there is the God of War. Gertrud Patsy Anastas

  12. Aute mi ut suspendisse velit leo, vel risus ac. Amet dui dignissim fermentum malesuada auctor volutpat, vestibulum ipsum nulla. Nissy Bax Kemp

  13. There is obviously a bundle to realize about this. I believe you made various good points in features also. Irma Samuele Clarey

  14. Thanks! I work hard to keep itup to date and looking professional. Ynes Hadleigh Eva

  15. No discussion of this topic is complete without consideration of face pulling: Keslie Klaus Gary

  16. My brother suggested I might like this website. He was entirely right. This post actually made my day. You can not imagine simply how much time I had spent for this info! Thanks! Daisi Georgi Osterhus

  17. Dopinger SEO company. Just a few of our happy customers working with us. You can visit our portfolio page to see more. Corrine Meier Latoye

  18. Chiar apreciez autorii Allan si Barbara Pease ca au un stil aparte de abordare a informatiilor despre relatii si diferentele intre sexe Cindra Augustine Florian

  19. Good article. It is unfortunate that over the last 10 years, the travel industry has had to deal with terrorism, SARS, tsunamis, bird flu virus, swine flu, as well as the first ever real global tough economy. Through everthing the industry has proven to be strong, resilient along with dynamic, obtaining new solutions to deal with difficulty. There are continually fresh difficulties and possibilities to which the business must yet again adapt and act in response. Bellanca Gabriel Reiko

  20. Way cool! Some extremely valid points! I appreciate you writing this post and the rest of the website is extremely good. Arleyne Arlan Huoh

  21. Nice post. I was checking continuously this blog and I am impressed! Teddie Marlon Cynth

  22. Within their ranks, many companies have people who are bursting with ideas and are often stifling within an environment that is pro-conformity, rather than encouraging brave, entrepreneurial innovations, entrepreneurial innovations. Atlante Bink Margeaux

  23. Just bookmarked your blog, it is a really great and useful piece of information. I am satisfied that you just shared this helpful tidbit with us. Please stay us up to date like this. Keep writing. Kathye Lawry Edda

  24. You made some good points there. I looked on the internet for the issue and found most guys will agree with your site. Dynah Chet Hilaria

  25. Several nursing agencies are offering international nursing jobs with exceptional assignments, competitive pay rates, and free accommodation. Elmira Karel Clarkson

  26. This is a very informative article! love what you are doing! Vania Carling Madi

  27. Way cool, some valid points! I appreciate you making this article available, the rest of the site is also high quality. Have a fun. Helene Gregoire Ditter

  28. Yes! Finally someone writes about davies718.onlinebrs.com. Elisabet Waiter Swetiana

  29. Satellites also face dangers from improved UV radiation by extraordinary solar activity. Crystie Noe Jansson

  30. Good post. I learn something new and challenging on blogs I stumbleupon every day. It will always be helpful to read through content from other writers and use something from other web sites. Rosabelle Torrance Margy

  31. I feel this is one of the such a lot vital info for me. Bethanne Hillier Shugart Juanita Virgil Loy

  32. Very good point which I had quickly initiate efficient initiatives without wireless web services. Interactively underwhelm turnkey initiatives before high-payoff relationships. Holisticly restore superior interfaces before flexible technology. Completely scale extensible relationships through empowered web-readiness. Elysha Reese Robbin

  33. Very energetic blog, I liked that a lot. Will there be a part 2? Noreen Hubey Rubio

  34. Everything is very open with a clear explanation of the issues. It was definitely informative. Your website is extremely helpful. Many thanks for sharing! Yolande Baxy Prem

  35. Nothing can define the year 2020. It is a mystery in itself and such tragic events just add to the element of intrigue. Wish the truth is unveiled soon. Vinny Koenraad Trainer

  36. Howdy! This post could not be written any better! Going through this article reminds me of my previous roommate! He constantly kept preaching about this. I will send this post to him. Pretty sure he will have a good read. Many thanks for sharing! Coriss Meade Tigges

  37. I am truly glad to glance at this webpage posts which contains lots of valuable data, thanks for providing such information. Dacie Hogan Durante Hazel Elsworth Monafo

  38. This is a to a great extent signal post. Thanks instead of posting this. Gunilla Northrup Germano

  39. After I originally commented I appear to have clicked the -Notify me when new comments are added- checkbox and now every time a comment is added I receive four emails with the same comment. Perhaps there is a way you are able to remove me from that service? Many thanks! Rhoda Mauricio Lali

  40. I am not sure where you are getting your info, but great topic. I needs to spend some time learning more or understanding more. Thanks for magnificent information I was looking for this info for my mission. Rosetta Drugi Reisfield

  41. These are actually fantastic ideas in on the topic of blogging. You have touched some nice factors here. Any way keep up wrinting. Corinne Pincus Drolet Rivy Kiley Annie

  42. Thanks-a-mundo for the blog article. Thanks Again. Much obliged. Kariotta Wolf Jaquith

  43. Hi! I simply want to give a significant thumbs up for the excellent information you have here on this message. I will certainly be coming back to your blog for even more soon. Myra Gregoire Blaise

  44. Great post! We are linking to this particularly great content on our site. Keep up the good writing. Elladine Kimble Drus

  45. definitely an interesting read. i usually dont comment. signed Mark Cuban Aurelie Stanly Matlick

  46. Hello there. I found your blog by way of Google even as looking for a comparable subject, your website got here up. It seems great. I have bookmarked it in my google bookmarks to visit then. Wilie Noam Milli

  47. Everything is very open with a clear description of the issues. It was definitely informative. Your website is useful. Thanks for sharing! Tarah Irving Derick

  48. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut Barbabra Robin Gemoets

  49. the time to study or pay a visit to the content or internet sites we have linked to below the Vin Buck Amelina

  50. Usually I do not read article on blogs, however I would like to say that this write-up very pressured me to check out and do it! Your writing taste has been surprised me. Thank you, quite great post. Sukey Bent Lida

  51. I am truly pleased to glance at this webpage posts which includes plenty of useful information, thanks for providing these kinds of information. Dosi Anderson Harrietta

  52. Is it because of System Integrity Protection? I just installed the JDK instead and that seemed to sort it for me. Nita Hymie Sammie

  53. Some genuinely choice posts on this internet site , saved to fav. Dena Clair Jaynes

  54. Thanks to my father who stated to me concerning this blog, this webpage is actually awesome. Beryle Brion Aggie

  55. I blog quite often and I seriously appreciate your content. Jessalyn Domenic Lilllie

  56. Hello there, I believe your blog could be having internet browser compatibility problems. Whenever I take a look at your web site in Safari, it looks fine however, if opening in Internet Explorer, it has some overlapping issues. I merely wanted to give you a quick heads up! Aside from that, excellent website! Teresa Pearce Rorie

  57. Wonderful beat ! I would like to apprentice while you amend your web site, how could i subscribe for a blog website? The account aided me a acceptable deal. I had been a little bit acquainted of this your broadcast offered bright clear idea Kania Milt Philbin

  58. Inspired me this morning! Just threw one together and added some hemp and sunflower seeds since I had no pepitas today. Thank you for the inspiration! Sibley Currie Bremser

  59. Thank you for the good writeup. It in fact was a amusement account it. Look advanced to more added agreeable from you! By the way, how can we communicate?| Elnora Dex Gowrie

  60. Pretty nice post. I just stumbled upon your blog and wished
    to say that I’ve really enjoyed browsing your blog posts.
    After all I’ll be subscribing to your feed and I hope you write again very soon!

  61. Wah, pertanyaan menarik, kebetulan saya juga suka cari-cari blog buat guest posting di Facebook dan Ads.id Lou Hurley Valdas

  62. Turkey short loin tongue pig chicken jowl prosciutt. Swine pig tenderloin jerky. Johna Marsh Bertrando

  63. After looking over a few of the articles on your site, I honestly like your way of writing a blog. I book-marked it to my bookmark site list and will be checking back in the near future. Please check out my web site too and tell me what you think. Sal Forest Ettore

  64. wonderful issues altogether, you just received a new reader. Devi Pietro Heyde

  65. Lorem ipsum dolor sit amet, consectetur adipisicing elit. Provident, ex. Blanditiis vel impedit tempora culpa. Cum vitae, quo similique unde. Adorne Edan Zebulon

  66. Great article. I will be going through a few of these issues as well.. Chastity Brewer Tarrah

  67. Just bout everyone told me to start CPP at age 60 but I have resisted and will start next year at age 70. Where else can you get a guaranteed return of 8%? As a farmer and rancher, I did not contribute much to CPP for many years but have been topping it off the last twelve years or so. Longevity runs in our family so am hopeful that the Lord will grant me a long life span to continue sharing with others. Morgen Henrik Terrye

  68. Aw, this was an actually great message. In concept I would like to put in writing such as this furthermore? taking time as well as real effort to make a very good write-up? but what can I claim? I put things off alot as well as never appear to get something done. Maryjo Avram Hertz

  69. We are a group of volunteers and starting a new scheme in our community.
    Your website offered us with valuable info to work on. You’ve done a formidable job and our whole community will be thankful to you.

  70. I believe that is among the most vital info for me. And i am
    glad studying your article. But should commentary
    on few general things, The site style is perfect, the articles is in reality nice : D.
    Just right job, cheers

    my webpage: best CBD for dogs

  71. [url=https://vslevitrav.com/]levitra prezzi[/url]

  72. Yesterday, while I was at work, my sister stole my iphone and
    tested to see if it can survive a 30 foot drop, just
    so she can be a youtube sensation. My iPad is now destroyed and she has 83 views.

    I know this is completely off topic but I had to share it with someone!

    delta 8 carts Area 52 – delta 8 carts Area 52

    delta 8 carts Area 52 – delta 8 area 52

    delta 8 THC for sale area 52 – delta 8 THC area 52

    delta 8 carts Area 52 – area 52 delta 8 THC products

    delta 8 carts Area 52 – delta 8 area 52

  73. What’s up it’s me, I am also visiting this web site regularly, this site is genuinely pleasant and
    the visitors are actually sharing pleasant thoughts.

    P.S. If you have a minute, would love your feedback on my new website
    re-design. You can find it by searching for «royal cbd» — no sweat if you
    can’t.

    Keep up the good work!

    my web site; buy instagram followers

Leave a Reply

Close Menu